1. About This Policy

Helpful Hands Learning Center LLC ("HHLC," "we," "us," or "our") operates a licensed childcare facility at 1271 Morse Rd, Columbus, OH 43229 and maintains a website at helpfulhandslearningcenter.com (the "Website"). This COPPA-Compliant Privacy Policy explains our practices regarding the personal information of children under 13 years of age.

2. Our Website Is Not Directed to Children

Our Website is designed for and directed to parents, guardians, and adults seeking childcare services and information. We do not target or knowingly direct our Website content to children under the age of 13. Our Website does not include:

• Child-oriented games, activities, or interactive features
• Content designed to appeal primarily to children
• Features that allow children to create accounts or profiles
• Chat rooms, message boards, or social networking features for children
• Areas where children can publicly post personal information

3. Information We May Collect Relating to Children

While our Website does not collect information directly from children, we may collect information about children from their parents or guardians in the following contexts:

3.1 Enrollment Forms

Our Website provides downloadable PDF enrollment forms (ODJFS JFS 01234, JFS 01305, JFS 07200, USDA CACFP forms) that parents complete with their child’s information. These forms are:

• Downloaded to the parent’s device and completed locally
• Not submitted through our Website or stored on our web server
• Submitted to HHLC in person, by mail, or by hand delivery

3.2 Contact Form Inquiries

Parents may voluntarily provide their child’s name, age, or other information when contacting us about enrollment. This information is transmitted via email and is not stored in a database on our Website.

3.3 Photographs

We may display photographs of children on our Website and social media channels only with prior written parental consent. See Section 6 for our photograph policy.

4. Information We Do Not Collect

We do not:

• Collect personal information directly from children under 13 through our Website
• Require children to disclose more information than is reasonably necessary
• Use cookies or tracking technologies to collect information from children
• Enable children to make personal information publicly available
• Sell, rent, or share children’s personal information with third parties for marketing or advertising purposes
• Use children’s personal information for targeted advertising
• Condition a child’s participation in any activity on the disclosure of personal information

5. Parental Rights Under COPPA

As a parent or guardian, you have the right to:

• Review any personal information we have collected about your child
• Request deletion of your child’s personal information from our records
• Refuse further collection or use of your child’s information
• Consent to the collection and use of your child’s information without consenting to disclosure to third parties
• Revoke consent at any time by contacting us

To exercise any of these rights, contact us using the information in Section 10.

6. Photographs and Visual Media Policy

We take the following measures to protect children’s visual privacy:

• Written consent required: No photograph of a child is published on our Website or social media without a signed Photo/Video Release Form from the child’s parent or guardian
• No identification by name: We never display a child’s full name alongside their photograph
• Metadata stripped: We remove geolocation and other metadata from photographs before publishing
• Revocable consent: Parents may revoke photo consent at any time, and we will remove the child’s photographs within 10 business days of receiving a written request
• Secure storage: Original photographs are stored securely and are not shared with third parties
• No commercial use: Children’s photographs are used only for HHLC marketing and communication purposes as specified in the release form

7. Third-Party Services

Our Website uses the following third-party services that may collect information from visitors (parents/adults, not children):

• Google Analytics: Collects anonymized usage data about Website visitors. We have enabled IP anonymization. Google Analytics does not collect personal information about children.
• Google Translate: Provides language translation services. May place cookies on the user’s device.
• Google Maps: Provides directions to our location. Subject to Google’s privacy policy.

We do not permit third-party services to collect personal information from children through our Website.

8. Data Security

We implement reasonable security measures to protect any children’s information in our possession, including:

• SSL/TLS encryption for all Website communications
• Restricted access to children’s records (physical and digital)
• Staff training on data privacy and COPPA requirements
• Secure disposal of records containing children’s personal information
• Regular review of data retention practices

9. Data Retention and Deletion

We retain children’s personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law, including ODJFS record retention requirements for licensed childcare centers. Upon a parent’s request, we will delete a child’s personal information unless retention is required by law. We will also delete children’s photographs from our Website and social media within 10 business days of receiving a deletion request.

10. How to Contact Us

If you have questions about this COPPA-Compliant Privacy Policy, wish to exercise your parental rights, or have concerns about your child’s information, please contact us:

Helpful Hands Learning Center
Attn: Privacy Inquiries
1271 Morse Rd, Columbus, OH 43229
Phone: (614) 447-3403

11. FTC Enforcement

COPPA is enforced by the Federal Trade Commission (FTC). If you believe a website operator has collected personal information from your child in violation of COPPA, you may file a complaint with the FTC at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

12. Changes to This Policy

We may update this COPPA-Compliant Privacy Policy periodically. If we make material changes to how we treat children’s personal information, we will notify parents through the Website and, where required by law, obtain new parental consent. The effective date will be updated accordingly.