1. Who We Are

This Privacy Policy applies to the website operated by Helpful Hands Learning Center ("HHLC," "we," "us," or "our"), a licensed childcare facility located at 1271 Morse Rd, Columbus, OH 43229. Our website address is https://helpfulhandslearningcenter.com.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

• Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, schedule a tour, or subscribe to our newsletter.
• Enrollment Information: Information provided through downloadable PDF forms, including child and parent/guardian details. These forms are completed on your device and are not stored on our web server.
• Usage Data: Pages visited, time spent on site, browser type, device type, referring website, and IP address collected automatically through Google Analytics.
• Cookies: Small text files placed on your device by Google Analytics and Google Translate to improve your browsing experience and help us understand site usage.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to inquiries about our childcare programs and services
• To process enrollment and tour requests
• To send newsletters and updates you have opted into
• To improve our website content, functionality, and user experience
• To analyze website traffic and usage patterns through aggregated, non-identifying data
• To comply with applicable laws and regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Bluehost (web hosting), Google (Analytics, Maps, Translate) — these providers have their own privacy policies governing how they handle data.
• Legal Compliance: When required by law, court order, or governmental authority, including Ohio Department of Job and Family Services (ODJFS) regulatory requirements.

5. Children’s Privacy (COPPA Compliance)

This website is directed to parents, guardians, and adults seeking childcare services. It is not directed to children under the age of 13. We do not knowingly collect personal information directly from children through this website. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child, please contact us at (614) 447-3403.

6. Photographs and Media

Any photographs of children displayed on our website or social media channels are published only with prior written parental consent. Parents and guardians may revoke photo consent at any time by contacting our office. We do not identify children by name alongside photographs. We strip location metadata from photos before publishing.

7. Cookies and Tracking Technologies

Our website uses the following cookies and tracking technologies:

• Google Analytics: Collects anonymized usage data including pages visited, session duration, and device information. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.
• Google Translate: Places cookies when you use the language translation feature.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain website features.

8. Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) browser signals. However, you may use the Google Analytics opt-out tool linked above or adjust your browser’s privacy settings to limit tracking.

9. Data Security

We implement reasonable security measures to protect your information, including SSL/TLS encryption for all data transmitted between your browser and our website, secure hosting through Bluehost with appropriate file permissions, and security headers to prevent common web vulnerabilities. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Unsubscribe from our newsletter at any time using the link in each email
• Opt out of Google Analytics tracking

To exercise these rights, contact us using the information provided below.

11. Third-Party Links

Our website contains links to external websites, including Ohio government services (ODJFS, SSP Benefits), Google Maps, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Ohio Data Breach Notification

In compliance with Ohio Revised Code § 1349.19, in the event of a data breach involving your personal information, we will notify affected individuals within 45 days of discovering the breach.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Helpful Hands Learning Center
1271 Morse Rd, Columbus, OH 43229
Phone: (614) 447-3403
Website: helpfulhandslearningcenter.com